Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

Order Shipment

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within two business days of your order, feel free to follow up with us at info@clothing-click.com

We offer a flat rate for standard shipping of $6.95 for all orders within Australia and FREE SHIPPING on orders over $49. We also offer express shipping for a flat rate of $9.95. We only ship via Australia Post. Unfortunately we don't ship internationally.

Returns

We offer hassle-free returns! Should anything be unsuitable please send the item/s you wish to return in their original condition with tags attached, unworn and unwashed within 30 days of receiving (as per our tracking), along with the completed form included in your order. 

Please note that we not cover postage costs associated with returning items.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed on the same day, and a credit will automatically be applied to your credit card or original method of payment. The refund amount you will receive is for your item/s and does not include the postage charges.

Exchanges

Please use the returns form included with your order to request an exchange. Provided we have the item available we will send it back out to you by return standard post and the shipping is on us.  If we do not have the item available we will issue a refund and notify you via email.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@clothing-click.com

 

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